Frequently Asked Questions

I’ve forgotten my password, how do I reset it?

1. Click on the ‘Account’ link in the menu above.
2. Click on ‘Forgot your password? Reset it.’ (below the blue ‘Sign in’ box).

How do I change my password?

1. Click on the ‘Account’ link in the menu above.
2. Click on ‘Forgot your password? Reset it.’ (below the blue ‘Sign in’ box).

How do I update my email address?

Click on the ‘Account’ link in the menu above.

How do I sign out of my account?

Click on ‘Sign out’ in the menu above.

How do I download the printables?

Click here to download our range of printables.

How do I access the Play Academy site?

Click here to access the Play Academy site.

How do I access the NurtureStore Supporters’ site?

Click here to access the NurtureStore Supporters’ site.

How do I upgrade from monthly to annual membership of the Play Academy?

Click here to upgrade from monthly to annual membership.

How do I cancel/suspend my monthly/annual payment?

1. Click on the ‘Account’ link in the menu above.
2. Click on the ‘Subscriptions’ tab in the pop up box
3. Click on ‘Turn off auto-renew’

How do I restart a cancelled monthly/annual  payment?

1. Click on the ‘Account’ link in the menu above.
2. Click on the ‘Subscriptions’ tab in the pop up box
3. Click on the renew button

How do I update my credit/debit card?

1. Click on the ‘Account’ link in the menu above.
2. Click on the ‘Update card’ link at the bottom of the pop up box
3. Enter new card details, then click ‘Update my credit card’